Fluent product knowledge: Application in the financial services industry

Author:

Bloom Claudia,Binder Carl

Publisher

Wiley

Subject

General Medicine

Reference6 articles.

1. (1979). Communitization and the measured message of normal behavior. In and (Eds.), Teaching the severely handicapped (Vol.4). Columbus, OH: Special Press.

2. (1987a). Fluency-building: Research background. Precision Teaching and Management Systems, Inc.

3. (1987b, September). Computing fluency and productivity: Managing end-user computing. New York: Auerbach.

4. Questions for describing performance technologies

5. (1972). Aims: Growing and sharing. In & (Eds), Let's try doing something else kind of thing. Arlington, Virginia: C.E.C.

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