Diplomacy online: A case of mistaking broadcasting for dialogue

Author:

Roos Carla Anne1ORCID,Utz Sonja2,Koudenburg Namkje3ORCID,Postmes Tom3ORCID

Affiliation:

1. Department of Communication and Cognition Tilburg University Tilburg The Netherlands

2. Social Media Lab, Leibniz‐Institut für Wissensmedien University of Tübingen Tubingen Germany

3. Department of Social Psychology University of Groningen Groningen The Netherlands

Abstract

AbstractOnline discussions can fuel perceptions of misalignment, disagreement, conflict or even polarization. In this study, we look at everyday diplomatic expressions that could buffer this. We use automated and manual coding to analyze diplomatic behaviour in online discussions and its consequences for discussion sentiment. We analyze Reddit forums with differing norms: civil (N = 4594 comments), incivil (N = 2126) and social support subreddits (N = 1401). The automated content analysis shows that diplomatic behaviour occurs but does not affect the subsequent discussion. The manual analysis reveals why: discussions consist of disjointed statements rather than dialogue, making diplomacy inconsequential. These results have consequences for the field. First, what appears to be an escalating dialogue might actually be a string of personal attitudes broadcasted in a shared space. Second, the usefulness of automated content analysis in studying interaction dynamics is limited because of difficulties distinguishing broadcasting from dialogue.

Funder

European Association of Social Psychology

Publisher

Wiley

Subject

Social Psychology

Reference63 articles.

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