An Integrated Model of Quality for Mass Services in the Context of the Ghanaian Retail Banking Sector-Reference-Cited by-同舟云学术

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An Integrated Model of Quality for Mass Services in the Context of the Ghanaian Retail Banking Sector

Published:2015-10-19 Issue:5 Volume:58 Page:425-438
ISSN:1096-4762
Container-title:Thunderbird International Business Review
language:en
Short-container-title:Thunderbird International Business Review

Author:

Boakye Kwabena G.¹,Prybutok Victor R.²,Blankson Charles³

Affiliation:

1. Georgia Southern University, Department of Logistics and Supply Chain Management; 621 C.O.B.A. Dr. Statesboro Georgia United States 30458

2. University of North Texas, Information Technology & Decision Sciences; 1155 Union Circle 305459 Denton Texas United States 76203-5017

3. University of North Texas, Department of Marketing & Logistics; Denton Texas United States

Publisher

Wiley

Subject

Political Science and International Relations,Geography, Planning and Development,Business and International Management

Reference66 articles.

1. To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance;Ahearne;Journal of Applied Psychology,2005

2. Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers;Barnes;Psychology & Marketing,1997

3. A relationship maintenance model: A comparison between managed health care and traditional fee-for-service;Barksdale;Journal of Business Research,1997

4. Understanding the relationships between commitment and voice: Hypotheses, empirical evidence, and directions for future research;Beatty;Journal of Service Research,2012

5. Customer motivation for maintaining relationships with service provider;Bendapudi;Journal of Marketing Research,1997

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