Fake smiles. Customer reactions to employees’ display inauthenticity and choice restrictions
Author:
Affiliation:
1. School of Advertising, Marketing and Public Relations Queensland University of Technology Brisbane Australia
2. Faculty of Business & Economics University of Augsburg Augsburg Germany
Publisher
Wiley
Subject
Marketing,Applied Psychology
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21643
Reference142 articles.
1. Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
2. The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting
3. Variety in Retailing
4. Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers' Construction of Self
5. Choice under restrictions
Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. The role of a smile in customer–employee interactions: Primitive emotional contagion and its boundary conditions;Psychology & Marketing;2024-05-28
2. How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?;Journal of Services Marketing;2024-02-27
3. Black frontline workers navigating everyday workplace tensions through professionalism;Journal of Professions and Organization;2023-12-02
4. Managerial mindset effects on international marketing strategy adaptation decisions;Industrial Marketing Management;2023-11
5. The influence of frontline employee self‐disclosure about products in a retail store on customer trust in the retailer in the context of service encounters;Psychology & Marketing;2023-04-12
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3