Applying software process modeling to improve customer support processes-Reference-Cited by-同舟云学术

Applying software process modeling to improve customer support processes

Published:2015-04 Issue:4 Volume:27 Page:274-293
ISSN:2047-7473
Container-title:Journal of Software: Evolution and Process
language:en
Short-container-title:J. Softw. Evol. and Proc.

Author:

Raninen Anu¹²,Merikoski Helena¹,Ahonen Jarmo J.¹,Beecham Sarah²

Affiliation:

1. School of Computing; University of Eastern Finland; P.O. Box 1627 Kuopio FI-70211 Finland

2. Lero - the Irish Software Engineering Research Centre, Centres Science and Engineering, Faculty of Science and Engineering; University of Limerick; Limerick Ireland

Publisher

Wiley

Subject

Software

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1002/smr.1713/fullpdf

Reference38 articles.

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