Using Fuzzy Cost-Based FMEA, GRA and Profitability Theory for Minimizing Failures at a Healthcare Diagnosis Service
Author:
Affiliation:
1. Department of Mechanical Engineering; Université Laval; G1V 0A6 Québec Canada
2. Department Operations and Decision Systems, Faculty of Business Administration; Université Laval; G1V 0A6 Québec Canada
Funder
Natural Sciences and Engineering Research Council of Canada
Publisher
Wiley
Subject
Management Science and Operations Research,Safety, Risk, Reliability and Quality
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4. An experimental study of service recovery options;Boshoff;International Journal of Service Industry Management,1997
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