1. ONA Brazilian Accreditation Manual for Organizations Providing Health Services. ONA 2010
2. World Health Organization (WHO) Ten facts on patient safety 2010 http://www.who.int/features/factfiles/patient_safety/patient_safety_facts/en/index4.html
3. Padoveze MC Interface between the CME, HICC and risk management: determining factor in quality of patient care http://www.nascecme.com.br/artigos/Artigo%20Maria%20Clara%20Interface%20entre%20a%20CME,%20CCIH%20e%20G.R.pdf