Customer knowledge management in SMEs : Review and research agenda

Author:

Chaithanapat Pornthip1,Rakthin Sirisuhk1ORCID

Affiliation:

1. College of Management Mahidol University Bangkok Thailand

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management

Reference100 articles.

1. Creativity and innovation: The leadership dynamics;Agbor E.;Journal of Strategic Leadership,2008

2. Aho A. M. & Uden L. (2013). Strategic management for product development. Business Process Management Journal 19(4) 680‐697.

3. Al‐Athari A. & Zairi M. (2001). Building benchmarking competence through knowledge management capability‐An empirical study of the Kuwaiti context. Benchmarking: An International Journal 8(1) 70‐80.

4. Knowledge management and innovation performance in a high-tech SMEs industry

5. Measuring organizational performance and organizational excellence of SMEs – Part 1: a conceptual framework

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