Process modeling paradigm change

Abstract

AbstractBusiness process modeling and implementation has taken researchers' attention for almost 30 years, since Hammer and Champy published in 1992 their book on business process reengineering. Process management proponents mostly focused on the system approach and workflow modeling. In this paper, we would like to emphasize the issues of business process paradigm development. This paper's aim is to confront workflow modeling with case management. These two approaches have different purposes, although, through their application, the process paradigm change is presented. This study methodology covers the literature survey (LS) and case study. The LS on the application of Case Management Model Notation (CMMN) is included to answer the question for what purposes CMMN is applied. The empirical part covers a case study on remote audit (e‐audit) process modeling. Further, a discussion on the strengths and weaknesses of e‐audit process is included. Final conclusions concern the transformability of process modeling methodologies. This paper contributes to process management theory with explanations of how and why specific e‐audit processes are developed and how they expand process managers' practices. The e‐audit activities are included in step‐by‐step processes as well as in the case management model to improve knowledge sharing and practice improvement.