Affiliation:
1. Federal Aviation Administration 800 Independence Avenue SW Washington DC USA 20591
Abstract
AbstractThe Federal Aviation Administration (FAA) developed an integrated Capability Maturity Model (CMM), known as the FAA‐iCMM®, that integrates the Systems Engineering CMM, the Software Acquisition CMM and the CMM for Software. The FAA‐iCMM was released in 1997 and is the first major integrated CMM in existence. Since 1997, it has been successfully guiding the systematic improvement of FAA‐wide processes used to manage, acquire, and engineer systems, products, and services.This paper describes FAA's pioneering experience pursuing integrated process improvement using the FAA‐iCMM. Lessons learned are presented regarding model representation, goal setting, the improvement infrastructure, training, transitioning, and appraisal. Plans to evolve the model and relationships with the government‐industry‐SEI CMM Integration (CMMI) effort are also discussed.The paper will be of interest to any organization that seeks enterprise‐wide process improvement and that might consider using an integrated capability maturity model to guide that effort.
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