Managing the Unthinkable: What to Do When a Scandal Hits Your Brand
Author:
Publisher
John Wiley & Sons, Inc.
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/9781119198154.ch7/fullpdf
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3. Regulatory focus theory: Implications for the study of emotions at work;Brockner;Organizational Behavior and Human Decision Processes,2001
4. The psychology of compensatory and retributive justice;Darley;Personality and Social Psychology Review,2003
5. Theorizing in social psychology;Deutsch;Personality and Social Psychology Bulletin,1976
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