Behavioral Foundations of Queueing Systems
Author:
Affiliation:
1. The Wharton School; University of Pennsylvania; Philadelphia PA USA
2. Frankfurt School of Finance and Management; Frankfurt Germany
Publisher
John Wiley & Sons, Inc.
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/9781119138341.ch9/fullpdf
Reference131 articles.
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3. Optimal price/lead-time menus for queues with customer choice: priorities, pooling, and strategic delay;Afèche;Management Science,2016
4. Akşin , O. Zeynep Busra Gencer Evrim Gunes Ozge Pala 2017 How observed queue length and service times drive queue behavior in the lab
5. Structural estimation of callers’ delay sensitivity in call centers;Akşin;Management Science,2013
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