Senti‐eSystem : A sentiment‐based eSystem ‐using hybridized fuzzy and deep neural network for measuring customer satisfaction

Author:

Asghar Muhammad Zubair1,Subhan Fazli2,Ahmad Hussain1,Khan Wazir Zada3,Hakak Saqib4,Gadekallu Thippa Reddy5ORCID,Alazab Mamoun6

Affiliation:

1. Institute of Computing and Information Technology Gomal University D.I. Khan (KP) Pakistan

2. National University of Modern Languages (NUML) Islamabad Pakistan

3. Faculty of Computer Science and IS Jazan University Jazan Saudi Arabia

4. Faculty of Computer Science University of Northern British Columbia Prince George Canada

5. School of Information Technology and Engineering Vellore Institute of Technology Vellore India

6. College of Engineering, IT and Environment Charles Darwin University Darwin Australia

Publisher

Wiley

Subject

Software

Reference51 articles.

1. Analyzing customer sentiments using machine learning techniques;Magesh G;Dent Tech,2017

2. A machine learning approach to analyze customer satisfaction from airline tweets

3. Exploring deep neural networks for rumor detection;Asghar MZ;J Ambient Intell Humaniz Comput,2019

4. A Fuzzy Logic Algorithm for Optimizing the Investment Decisions within Companies

5. Application of Sentiment Analysis in Movie reviews

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