Integrating service quality evaluation model to improve employees' satisfaction for high-tech iindustry

Author:

Chen Shun-Hsing

Publisher

Wiley

Subject

Industrial and Manufacturing Engineering,Human Factors and Ergonomics

Reference28 articles.

1. An empirical assessment of the SERVQUAL scale;Babakus;Journal of Business Research,1992

2. A multistage model of customers' assessments of service quality and value;Bolton;Journal of Consumer Research,1991

3. Service quality attributes determine improvement priority;Chen;The TQM Magazine,2007

4. The development of an employee satisfaction model for higher education;Chen;The TQM Magazine,2006

5. Assessing employee satisfaction in service firms: An example in high education;Comm;The Journal of Business and Economic Studies (Fairfield, Conn),2000

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