The impact of social capitals on service quality of Chinese educational institutions: A multilevel analysis-Reference-Cited by-同舟云学术

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The impact of social capitals on service quality of Chinese educational institutions: A multilevel analysis

Published:2017-06-27 Issue:24 Volume:29 Page:e4217
ISSN:1532-0626
Container-title:Concurrency and Computation: Practice and Experience
language:en
Short-container-title:Concurrency Computat: Pract Exper

Author:

Li Zhichao¹^ORCID,Gan Siyun¹,Jia Ru¹

Affiliation:

1. School of Political Science and Public Administration; University of Electronic Science and Technology of China; Chengdu 611731 China

Funder

Social Development and Social Risk Control Research Center

Soft Science Research Program of Sichuan Province, China

Fundamental Research Funds for the Central Universities

Publisher

Wiley

Subject

Computational Theory and Mathematics,Computer Networks and Communications,Computer Science Applications,Theoretical Computer Science,Software

Reference34 articles.

1. Call center outsourcing: coordinating staffing level and service quality;Ren;Manag Sci,2008

2. The impact of work-related goals on hospitality industry employee variables;Crawford;Tourism Hospit Res,2008

3. The effect of customer satisfaction on consumer spending growth;Fornell;J Market Res,2010

4. A service quality model and its marketing implications;Grönroos;Eur J Market,1984

5. A conceptual model of service quality and its implications for future research;Parasuraman;J Market,1985

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Social and cultural capital and learners’ cognitive ability: issues and prospects for educational relevance, access and equity towards digital communication in China;Current Psychology;2022-02-19

2. Special issue on selected technologies and applications in smart city computing;CONCURR COMP-PRACT E;2017

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