Improving Product Quality and Reliability with Customer Experience Data-Reference-Cited by-同舟云学术

Improving Product Quality and Reliability with Customer Experience Data

Published:2011-12-09 Issue:8 Volume:28 Page:873-886
ISSN:0748-8017
Container-title:Quality and Reliability Engineering International
language:en
Short-container-title:Qual. Reliab. Engng. Int.

Author:

Brombacher Aarnout¹,Hopma Eva¹,Ittoo Ashwin²,Lu Yuan¹,Luyk Ilse¹,Maruster Laura²,Ribeiro Joël³,Weijters Ton³,Wortmann Hans²

Affiliation:

1. Department of Industrial Design; Eindhoven University of Technology; PO Box 5135600 MB Eindhoven The Netherlands

2. Faculty of Economics and Business; University of Groningen; 9747 Groningen The Netherlands

3. Department of Industrial Engineering and Innovation Sciences; Eindhoven University of Technology; PO Box 5135600 MB Eindhoven The Netherlands

Publisher

Wiley

Subject

Management Science and Operations Research,Safety, Risk, Reliability and Quality

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1002/qre.1277/fullpdf

Reference61 articles.

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2. Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses?;Ouden;Quality and Reliability Engineering International,2006

3. Understanding Customer Experience;Meyer;Harvard Business Review,2007

4. Koca A Soft reliability in new product development: an ontological approach for utilizing field feedback to dynamically sense and adapt to evolving global markets 2010 267

5. Managing Product Reliability in Business Processes ‘Under Pressure’;Brombacher;Reliability Engineering and System Safety,2005

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