Client satisfaction in equine veterinary practice: A structured review and qualitative synthesis-Reference-Cited by-同舟云学术

Client satisfaction in equine veterinary practice: A structured review and qualitative synthesis

Published:2021-07-03 Issue:10 Volume:189 Page:
ISSN:0042-4900
Container-title:Veterinary Record
language:en
Short-container-title:Veterinary Record

Author:

Elte Yteke¹^ORCID,Wolframm Inga²,Nielen Mirjam³,Weeren René¹

Affiliation:

1. Faculty of Veterinary Medicine, Department of Clinical Sciences Utrecht University Utrecht The Netherlands

2. Faculty of Veterinary Medicine Utrecht University Utrecht The Netherlands

3. Faculty of Veterinary Medicine, Department of Population Health Sciences Utrecht University Utrecht The Netherlands

Publisher

Wiley

Subject

General Veterinary,General Medicine

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/vetr.640

Reference40 articles.

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2. Veterinarians’ Discourses on Animals and Clients

3. RCVS.Code of professional conduct for veterinary surgeons. 2018.https://www.rcvs.org.uk/setting‐standards/advice‐and‐guidance/code‐of‐professional‐conduct‐for‐veterinary‐surgeons/pdf/. Accessed 20 December 2018.

4. SERVQUAL: A multiple‐ Item Scale for measuring consumer perceptions of service quality;Parasuraman AP;J Retail,1988

5. Value co-creation in high-involvement services: the animal healthcare sector

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