A service recovery method to enhance customer satisfaction with a case study of motion sport game-Reference-Cited by-同舟云学术

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A service recovery method to enhance customer satisfaction with a case study of motion sport game

Published:2017-06-19 Issue:5 Volume:27 Page:233-242
ISSN:1090-8471
Container-title:Human Factors and Ergonomics in Manufacturing & Service Industries
language:en
Short-container-title:Hum. Factors Man.

Author:

Chiu Ming-Chuan¹^ORCID,Chang Yi-Jie¹

Affiliation:

1. National Tsing-Hua University; Hsinchu Taiwan R.O.C

Funder

National Science Council

Publisher

Wiley

Subject

Industrial and Manufacturing Engineering,Human Factors and Ergonomics

Reference40 articles.

1. American College of Sports Medicine 2011 Interactive video games help meet exercise recommendations http://www.acsm.org/about-acsm/media-room/acsm-in-the-news/2011/08/01/interactive-video-games-help-meet-exercise-recommendations

2. American Heart Association 2009 Can playing active video games equal moderate intensity exercise? https://www.sciencedaily.com/releases/2009/11/091116094452.htm

3. Prescriptions for a service quality revolution in America;Berry;Organizational Dynamics,1992

4. Perceived exertion related to heart rate and blood lactate during arm and leg exercise;Borg;European Journal of Applied Physiology and Occupational Physiology,1987

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