An Exploratory Use of Web Content Analysis to Understand Cruise Tourism Services

Author:

Brejla Paul1,Gilbert David2

Affiliation:

1. Cruise Industry; Hamburg Germany

2. University of Surrey; Surrey Business School; Guildford Surrey U.K.

Publisher

Wiley

Subject

Nature and Landscape Conservation,Tourism, Leisure and Hospitality Management,Transportation,Geography, Planning and Development

Reference63 articles.

1. Alexa.com 2011 CruiseCritic.com Site Info http://www.alexa.com/siteinfo/cruisecritic.com

2. Service innovation and electronic word-of-mouth: is it worth listening to?;Andreassen;Managing Service Quality,2009

3. Co-production and customer loyalty in financial services;Auh;Journal of Retailing,2007

4. Building a new academic field--The case of services marketing;Berry;Journal of Retailing,1993

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