A comparative analysis of the innovation index between western balkan countries, under a quality management approach

Abstract

My goal in conducting this study was to evidence and show the importance of the innovation concept and the relations of this concept to quality and quality management, in a comparative analysis between Balkan countries under a worldwide perspective approach.Collecting data and information about innovation index worldwide, Balkan countries included, describing the newly introduced ISO family of standards for innovation, handling a descriptive statistic for innovation index, making a comparative analysis of this index between Balkan countries, as well as a comparison of Balkan countries with the rest of the world on this issue, wasthe methodology of this research. Application of ISO standards generally and the application of the ISO family of standards forinnovation helps companies to strengthen their commitment to their clients, improving innovative activities, processes and procedures, and economies of Balkan countries to achieve a competitive advantage, as a response to Crisis and Post-Crisis Period, was the main recommendations of the research.