Retail Florists Use Novel Sales Approaches during the COVID-19 Pandemic

Abstract

Retail florists in the United States were surveyed from Oct. to Nov. 2020 to document business practices and innovative approaches to marketing, designing, and delivering flowers during Mar. to Sept. 2020 of the coronavirus disease (COVID-19) pandemic. Slightly less than half of the responding florists (45.0%) closed operations for an average of 31 to 60 days (15.6%). City or county COVID-19 restrictions caused 34% to close their storefronts to customers. Nearly all offered no-contact delivery service. Approximately one-third of these florists used social media marketing consisting of still images and video posts, and a similar number offered no-contact shopping options. Two-thirds of the florists made no changes to the way they designed flowers (60.6%). Event-oriented stores reorganized their business models and sought daily work to replace postponed or canceled wedding orders. Three-fourths of the florists who terminated employees because of shutdowns hired or planned to rehire all terminated employees.