Case Study of Hotel Vishwa Sagar

Abstract

Purpose: This study talks about the better working conditions of the hotel in Mangalore. A hotel is an essential requirement for all people, those who feel hungry and try something new and get satisfied. Hotel Vishwa Sagar is one of the best hotels in and around Baikampady, Mangalore with regard to food as well as service. This study also encompasses in detail the hotel food, its better service both in restaurant and lodging services, and retention of the customer via, better communication with customers in which the hotel operates. Design/methodology/Approach: By observing the operations of the hotel through close quarters and by personal observations by talking to the employees, the organization, and the management teams, the researcher conducted this study. Indeed, it was fascinating to observe business operations' peak hours and slack hours. Findings/Result: The hotel faced challenges during the pandemic and regained its business through the hard work and dedication of the entire team. The findings are very interesting and have been written down as a case study for the first time. Originality value: This case study is being studied for the very first time by the primary researcher. Hence this is an original attempt to document a thirty-five years old restaurant. Type of paper: A Case study