AN ALLOCATION PROBLEM OF APPOINTMENT NUMBER TO THE SERVICE FRAMES USING THE EXPECTATION OF OUTPATIENT'S WAITING TIME
Author:
Affiliation:
1. Chubu University
Publisher
The Operations Research Society of Japan
Link
https://www.jstage.jst.go.jp/article/torsj/65/0/65_22/_pdf
Reference12 articles.
1. [1] A. Ahmadi-Javid, Z. Jalali, K.J. Klassen: Outpatient appointment systems in healthcare: a review of optimization studies. European Journal of Operational Research, 258, (2017), 3–34. doi:10.1016/j.ejor.2016.06.064.
2. [2] T.J. Bailey: A study of queues and appointment systems in hospital out-patient departments, with special reference to waiting-times. Journal of the Royal Statistical Society. Series B (Methodological), 14, (1952), 185–199.
3. [3] P.M.V. Bosch, D.C. Dietz, J.R. Simeoni: Scheduling customer arrivals to a stochastic service system. Naval Research Logistics, 46, (1999), 549–559. doi:10.1002/(SICI)1520-6750(199908)46:5<549::AID-NAV6>3.0.CO;2-Y.
4. [4] D. Gupta, B. Denton: Appointment scheduling in health care: challenges and opportunities. IIE Transactions, 40, (2008), 800–819. doi:10.1080/07408170802165880.
5. [5] C.J. Ho, H.S. Lau: Minimizing total cost in scheduling outpatient appointments. Management Science, 38, (1992), 1750–1764. doi:10.1287/mnsc.38.12.1750.
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