Factors Identifying Users’ Behavioral Intention to Adopt E-government Public Services in Bangladesh

Abstract

The paper discusses about the behavioral intention of users to adopt e-government public services using the UTAUT model. E-government helps to create efficient delivery of services to mass people. Bangladesh government has a "Vision-2041" to become smart government as a result many e-government services are implemented, and initiated throughout the country. To be successful in this vision, the behavioral intention to adopt e-government services is necessary to identify. In this paper, primary data is collected to conduct the study. Fifteen questionnaires are formed to find the behavioral intention where the sample size is the portion of the population who uses e-government public services at least once in their life. SPSS software is used to analyze and validate hypotheses. The research finds that the factors of the UTAUT model that are adopted for conducting this research such as perceived performance expectancy, perceived effort expectancy, and perceived social influence have a positive relation toward the behavioral intention to adopt e-government services in Bangladesh.