Development of Mobile Application for Water Concessionaire towards Efficient Account Monitoring and Service Delivery

Abstract

Metro Roxas Water District (MRWD) is a Category B water district and Government Owned and Controlled Corporation in Capiz that provides safe and potable water for its concessionaires. The study aimed to develop an android mobile application for concessionaires of MRWD and evaluate its acceptability based on ISO 25010: 2011criteria. This utilized descriptive and developmental methods. Data were gathered using an evaluation form to evaluate the level of acceptability of the mobile application in terms of functional suitability, performance efficiency, compatibility, usability, reliability, maintainability, portability, and security. The android mobile application is a concessionaire centered app to deliver the services of MRWD to its clients anytime and anywhere. Viewing of the current bill feature was based on the existing paper water bill of MRWD. As soon as a bill is created via MRWD's current billing and collection system, the functionality that reminds users of their bill due dates automatically sends them alerts. Viewing of payment history feature shows the last 30 payment transactions of the user. In other incident features, the user is required to type a description, remarks, and details about the incident. The reinstallation and reconnection notification feature is a way of informing the user that a job order will be performed with their account. The link to payment apps feature is to open directly the GCash and PayMaya apps in accepting payments. The respondents evaluated the MRWD concessionaires’ android mobile application as very acceptable.