Challenges in Implementing ICT Tools in Water and Sanitation Services Management in South Africa

Abstract

This article discusses challenges encountered in implementing Information Communication Technology tools in water and sanitation services management in South Africa. This qualitative study used a Human Capital Development framework. The study area has had limited consultation on Information Communication Technology tools, low Information Communication Technology usage, and skills gap. Attention is paid to the effective use of Information Communication Technology tools, for example, mobile phones and their application to address the challenges faced. This promotes proper water and sanitation services management by implementing relevant tools to increase the knowledge and skills of service providers. South Africa needs to address and eliminate challenges experienced in implementing Information Communication Technology tools, inequalities, and human-made challenges to ensure availability of services and sustainable water and sanitation services management.