Usability Barriers for Elderly Users in Smartphone App Usage: An Analytical Hierarchical Process-Based Prioritization

Abstract

With the latest technology, smartphone's profound impact may be valuable for the users in different age groups, but the elders always face difficulties while adopting the technology. The usability of a smartphone application is essential when the target audience is elderly users, as the designer did not satisfy the specific requirements. The importance of smartphone application and the issues that the elders are facing in using smartphones have motivated us to provide a list of barriers that could negatively impact the usability of smartphone applications in elderly people. This research focused on identifying the barriers that affect the usability of smartphones, especially among elders. A systematic literature review (SLR) was used to identify and validate the barriers. After that, we apply the analytic hierarchy process (AHP) on identified barriers of all barriers’ groups to find out their relative importance. A total of fifteen barriers were identified through the SLR approach, and the barriers were then classified and assigned to one of the five categories. It is expected that the barriers that have been recognized will help the designers of smartphone applications in the early stages of designing applications. The result of the study will help in dealing with the issues related to the elder community and will make the designers develop smartphone applications accordingly.