Equilibrium and Optimization in a Double-Ended Queueing System with Dynamic Control

Abstract

In this paper, we consider a double-ended queueing system which is a passenger-taxi service system. In our model, we also consider the dynamic taxi control policy which means that the manager adjusts the arrival rate of taxis according to the taxi stand congestion. Under three different information levels, we study the equilibrium strategies as well as socially optimal strategies for arriving passengers by a reward-cost structure. Furthermore, we present several numerical experiments to analyze the relationship between the equilibrium and socially optimal strategies and demonstrate the effect of different information levels as well as several parameters on social benefit.