Knowledge Sharing Efficiency Analysis Model Design of Internet Open Innovation Community

Abstract

The emergence of Internet technology has changed the technological innovation path and knowledge acquisition paradigm of enterprises and promoted the construction of digital technology, digital platform, and digital infrastructure. A large number of companies have begun to create brand communities and obtain suggestions for product improvement and innovation from the communities. However, obtaining innovative opinions and inspiration through the community to the final realization is not achieved overnight. It needs to go through the process of knowledge sharing to user interaction, from user interaction to knowledge creation and discovery and from knowledge discovery to innovation contribution. To study the efficiency of Internet community innovation, it is necessary to decompose the innovation process into two parts: problem adoption and problem solution, and then analyze them separately to get the influence combination and path. Taking Xiaomi (one of the world’s largest mobile phone manufacturers) online community as an example, this article decomposes the process of issue solution into adoption stage and solution stage by crawling the relevant data of posts through web crawlers, takes the adoption efficiency and problem-solving efficiency as antecedents, and uses fuzzy set qualitative comparative analysis method to analyze the combination of conditions that affect the former two. It is of great significance to improve the knowledge sharing and innovation research of the open innovation community.