Unlocking the Maze: Exploring Nested Ecosystem of Mobility as a Service through Systematic Literature Review

Abstract

Technological advancements in the transportation sector have enabled new mobility solutions. Mobility as a Service (MaaS) is one such example that represents the integration of information technology‐enabled apps with transport modes to provide door‐to‐door and affordable transport options to substitute private cars. Research in transportation is growing in focus on MaaS, and so are commercial MaaS products in various developed countries across the world. This study employs the systematic quantitative literature review approach to select scientific research articles on MaaS published to date and proposes a nested ecosystem framework involving actors, infrastructure, value, and customers. The ecosystem framework presented in this review provides valuable guidance to both transport sector academics and practitioners, highlighting the challenges involved in the successful deployment of MaaS schemes. In the end, this review provides future research directions to expand knowledge on MaaS to answer questions in the wake of fast‐growing transport technology and global mobility patterns.