Model of Negative Emotional Information Communication among Netizens under Corporate Negative Events

Abstract

Corporate negative events have been frequently exposed in the information age. Research on the dissemination mechanism of negative emotional information for netizens contributes corporates to monitor public opinion trends and resolve public opinion crises. Combining emotional infection theory and the classic infectious disease model, we first divided emotional communication stage into individual and group propagation stages and constructed the SEI1I2R model of negative emotional information communication among netizens under corporate negative events. Then, we performed the model analysis and simulation. Results indicated that trust and communication conversion rates are in direct proportion to negative emotional diffusion speed; corporate response rate is inversely proportional to negative emotional diffusion speed; however, the effects of self-regulation are insignificant.