Design and Implementation of Community Pension Service Quality Evaluation System Based on Clustering Algorithm

Abstract

The healthy development of community elderly care service is very important. Studying the quality evaluation of community elderly care services and establishing a complete, scientific, and objective community elderly care service method can establish the online reputation of enterprises and help elderly users obtain cost-effective elderly care services. This is very important for healthy development. This paper puts forward a new evaluation model for the quality of community elderly care service. The evaluation method based on the model is designed, the quality evaluation model is constructed, and the community evaluation system is developed. From the aspects of requirement analysis, design, implementation, and testing, the specific implementation process of the system is described. This paper puts forward a community evaluation model which accords with the clustering model: community elderly care service quality evaluation method. AIS-OR mathematical modeling is carried out. Under the guidance of the model, the secondary indicators are analyzed and determined, and the mathematical model of indicator evaluation is constructed. We use text mining technology and emotion analysis to determine the relationship between comment emotion and community elderly care service quality online and build a quality emotion feature library. The naive Bayesian algorithm is used to classify the online evaluation of the service quality of community elderly care services, which verified by experiments and completed the design and development of the community elderly care service quality evaluation system based on the project needs.