The Effects of Customer’s Bad Behavior on Job Burnout of Service Encounter Employee – Focused on the Moderating Effect of Stress Coping Ability

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The Effects of Customer’s Bad Behavior on Job Burnout of Service Encounter Employee – Focused on the Moderating Effect of Stress Coping Ability –

Published:2017-09 Issue:3 Volume:42 Page:209-235
ISSN:1229-571X
Container-title:Tourism Research
language:en
Short-container-title:tourismresearch

Author:

최은미 ,허윤경 ,김미영

Publisher

Korean Tourism Industry Research Association

Reference56 articles.

Cited by 5 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Effect of Perception of Black Consumer Behavior on the Job Enthusiasm and Self-esteem of Beauty Service Workers;Asian Journal of Beauty and Cosmetology;2020-06-30

2. A Study on the Effects of Customer Badness Behaviors on Self-Esteem of Casino Employees: Focused on the Mediating Effect of Psychological Well-Being;Tourism Research;2018-12

3. A Study on the Influence of Compassion Fatigue on the Job Burnout of Casino Dealers: Centered on the Mediated Effect of Job Engagement and the Moderating Effect of Self-efficacy;Tourism Research;2018-12

4. The Effect of Perceived Performance-based Culture on Job Stress and Job Burnout of Airline Cabin Crew;Tourism Research;2018-12

5. The Effects of Interpersonal Stress and Stress Coping Styles on Turnover Intention in a Hotel Employees`;Tourism Research;2017-12

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