ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE

Author:

Titarev Dmitriy1,Serikov Andrey2,Krivtsanov Sergei1

Affiliation:

1. Bryansk State Technical University

2. Desnol Soft Bryansk LLC

Abstract

The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

Publisher

Bryansk State Technical University BSTU

Reference10 articles.

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2. Chongshan, R. Design and implementation of EAM system based on Web Service / R. Chongshan,G. Guili / 2011 IEEE 3rd International Conference on Communication Software and Networks, pp. 477-480., Chongshan, R. Design and implementation of EAM system based on Web Service / R. Chongshan, G. Guili / 2011 IEEE 3rd International Conference on Communication Software and Networks, pp. 477-480.

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4. Hussien, H.A. Automated inspection planning system for CMMs / H.A. Hussien, A.M. Youssef,M.K. Shoukry // International Conference on Engineering and Technology (ICET), Cairo, 2012, IEEE, pp. 1-6., Hussien, H.A. Automated inspection planning system for CMMs / H.A. Hussien, A.M. Youssef, M.K. Shoukry // International Conference on Engineering and Technology (ICET), Cairo, 2012, IEEE, pp. 1-6.

5. Ковалев, А.В. Доступный ITIL. Настольная книга ИТ руководителя. Часть 1. Эксплуатация сервисов. / А.В. Ковалев. – М.: Тезаурус. – 2018. – 450 с. – ISBN: 978-5-98421-327-1., Kovalev, A.V. Dostupnyj ITIL. Nastol'naja kniga IT rukovoditelja. Chast' 1. Jekspluatacija servisov. / A.V. Kovalev. – M.: Tezaurus. – 2018. – 450 s. – ISBN: 978-5-98421-327-1.

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