Transaction modeling on e-Commerce

Abstract

This article presents the formal representation of the sale and purchase transaction process that occurs in electronic commerce (e-Commerce). E-Commerce is an area of study that has acquired a marked interest in recent times. A direct transaction between provider and consumer is analyzed with two variants of the resulting model that follows the criteria considered from a representation of conceptual maps. The conceptual map resembles a graph, with labels of concepts associated with the nodes and labels, of connectors between concepts, associated with the arcs. The description of the process, using conceptual maps, is accompanied by a narrative of events. Conceptual maps are used because they are a resource that facilitates the presentation of complex processes and gives way to their formalization. Formalizing a process is convenient because it enables its subsequent analysis, modification, improvement, control, and/or monitoring. The previous formal representation consists of a graph and a series of equations derived from the narrative sequence of the conceptual map.