Innovation to the performance evaluation process in a Puebla´s government department by means of management tools strategies

Abstract

The purpose of this work is to present an innovation to the performance evaluation process for a government department in the state of Puebla, which has as its main function the evaluation and monitoring of the scopes, goals and objectives of all the City Council dependencies and entities from the municipality of Puebla. The innovation presented is supported by the use of the Balanced ScoreCard (BSC) tool, automated by the use of strategic management software to provide timely, visual and executive monitoring of the results and scope of the strategic indicators proposed. In the development of this work, the following is proposed: the bases of the strategic planning of the government department in question, through the proposal for the BSC as well as, the elaboration of the strategic indicators of the same and ending with the simulation of the operability of the department already mentioned, in a software that supports the management of the BSC. The results showed a significant advance in the dependency's operations, reducing the time in the operative tasks in the evaluation process, deliverable executive documents for their valuation and making timely decisions for a constant improvement regarding the service provided.