Caregiver’s satisfaction regarding immunization services in a tertiary care Institute, Punjab

Abstract

Childhood immunizations have been claimed to be the most appropriate and effective technology for child survival. Determination of the degree of care giver’s satisfaction towards immunization will provide evidence as to whether or not the right immunization services are being provided. A cross-sectional study was conducted in the immunization clinic attached to tertiary care institute. Care giver’s (Mother, or accompanying person) of children aged up to 5 years visiting immunization clinic were included in the study. Proforma contained details of socio- demographic profile of care giver and satisfaction of care giver towards immunization services received at immunization clinic. Study was conducted for a period of two weeks in October 2019. Data was collected by using standard proforma from the guide for conducting an Expanded Programme on Immunisation (EPI) Review. By adopting convenient sampling, total of 75 responses of caregiver’s were recorded. The data collected was compiled and statistical analysis was done using SPSS 20. The study revealed that maximum mother’s (57.3%) accompanied children as caregiver’s for immunization in the clinic. Complete satisfaction with registration process was seen in 14.7% of respondents. As regards to vaccination services in the immunisation clinic 17.3% of caregiver’s were somewhat satisfied while 46.7% were neutral about the vaccination services. In our study most of the caregiver’s were satisfied with registration process, seating arrangement ,attitude of service provider and waiting time. But dissatisfaction was still observed in our study.