Computerization, productivity, and quality of work-life-Reference-Cited by-同舟云学术

Computerization, productivity, and quality of work-life

Published:1989-02 Issue:2 Volume:32 Page:220-238
ISSN:0001-0782
Container-title:Communications of the ACM
language:en
Short-container-title:Commun. ACM

Author:

Kraut Robert E.¹,Dumais Susan T.¹,Koch Susan²

Affiliation:

1. Bellcore, Morristown, NJ

2. U.S. Congress, Office of Technology Assessment, Washington, DC

Abstract

The impact of a computerized record system on the work lives of customer service representatives in a large utility company is examined. The results suggest alternate methods for thinking about and measuring technological impact.

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science

Link

https://dl.acm.org/doi/pdf/10.1145/63342.63347

Reference53 articles.

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3. Computing and organizations: what we know and what we don't know

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