Troubleshooting Conversations: Exploring Chatbot Repair Strategies

Author:

Wilhelm Marilena1ORCID,Schwaetzer Eva1ORCID,Otten Tabea1ORCID,Zobel Theresa Elfriede Isa2ORCID,Schumacher Kinga1ORCID

Affiliation:

1. German Research Center for Artificial Intelligence, Germany

2. Hasso Plattner Institute, Germany

Funder

BMBF

Publisher

ACM

Reference38 articles.

1. Resilient Chatbots

2. Towards a comprehensive repair framework for human-chatbot interaction

3. Markus Bajones, Astrid Weiss, and Markus Vincze. 2016. Help, Anyone? A User Study For Modeling Robotic Behavior To Mitigate Malfunctions With The Help Of The User. arXiv preprint (2016). arXiv:1606.02547v1 [cs.RO]

4. Miguel Bastos. [n. d.]. Human-Centered Design of a Semantic Annotation Tool for Breast Cancer Diagnosis. ([n. d.]).

5. Dennis Benner Edona Elshan Sofia Schöbel and Andreas Janson. 2021. What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents.

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