Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application-Reference-Cited by-同舟云学术

Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application

Published:2021-02-18 Issue: Volume: Page:
ISSN:
Container-title:2021 4th International Conference on Data Storage and Data Engineering
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Author:

Lubis Muharman¹,Ridho Lubis Arif²,Hendari Pratiwi Sevira¹,Puji Yuherisna Danti¹

Affiliation:

1. Telkom University, Indonesia

2. Politeknik Negeri Medan, Indonesia

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3456146.3456160

Reference24 articles.

1. A survey on customer relationship management;Prabha D.;Advanced Computing and Communication Systems,2017

2. Customer Relationship Management (CRM) in Small and Medium Tourism Enterprise: A Dynamic Capabilities Perspective;Ngo M.;Original Scientific Paper of Customer Relationship,2018

3. The impact of the customer relationship management on the;Soltani Z.;High Technology Management Research,2018

4. Positive Impact of Customer Relationship Management (CRM) Implementation to Improving The Services of Animal Polyclinics Customers;Prayitno E.;Conference Paper,2020

5. Determinants of Customer Loyalty: A Review and Future Directions;Abu-Alhaija S.;Australian Journal of Basic and Applied Sciences,2018

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