Research on Satisfaction Evaluation of Digital Reading Service in University Libraries Based on ACSI Model-Reference-Cited by-同舟云学术

Research on Satisfaction Evaluation of Digital Reading Service in University Libraries Based on ACSI Model

Published:2022-09-29 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 7th International Conference on Intelligent Information Processing
language:
Short-container-title:

Author:

Xie Yunan¹^ORCID,Li Han¹^ORCID,Yang Lu¹^ORCID,Gong Qingyu¹^ORCID

Affiliation:

1. University of Electronic Science and Technology of China, China

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3570236.3570288

Reference27 articles.

1. On the main discovery of the Nineteenth National Reading Survey in China [J];Yushan Wei;Freshreading

2. 2021 China Digital Reading Report;The Release;Journal of The National Library of China,2022

3. Notice of the Ministry of Culture and Tourism on Printing and Distributing the "14th Five-Year Plan for the Construction of the Public Cultural Service System" [EB/OL]. [2021-06-10]. https://zwgk.mct.gov.cn/zfxxgkml/ggfw/202106/P020210623598673338311.pdf (in Chinese) Notice of the Ministry of Culture and Tourism on Printing and Distributing the "14th Five-Year Plan for the Construction of the Public Cultural Service System" [EB/OL]. [2021-06-10]. https://zwgk.mct.gov.cn/zfxxgkml/ggfw/202106/P020210623598673338311.pdf (in Chinese)

4. Fornell C, Johnson M D , Anderson E W , The American customer satisfaction index: nature, purpose, and findings[J]. Journal of marketing , 1996 , 60(4): 7-18. Fornell C, Johnson M D, Anderson E W, The American customer satisfaction index: nature, purpose, and findings[J]. Journal of marketing, 1996, 60(4): 7-18.

5. Summary about the Research and Application of Customer Satisfaction [J];Fei Pei;World Standardization & Quality Management