1. The reality of ICT use is failing to meet the user's requirements
2. eSense Project; http://www.ist-e-sense.org/ eSense Project; http://www.ist-e-sense.org/
3. ETSI Technical Report 102 no. 133. "Human Factors (HF); Access to ICT by young people: issues and guidelines." February 2003. ETSI Technical Report 102 no. 133. "Human Factors (HF); Access to ICT by young people: issues and guidelines." February 2003.
4. ETSI Guide 202 no. 423 "Human Factors (HF); Guidelines for the design and deployment of ICT products and services used by children." October 2005. ETSI Guide 202 no. 423 "Human Factors (HF); Guidelines for the design and deployment of ICT products and services used by children." October 2005.