An integrated student complaints handling framework: A learning management system for an Open University in Botswana
Author:
Affiliation:
1. BOTSWANA OPEN UNIVERSITY, Botswana
2. NORTHWEST UNIVERSITY, South Africa
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3678392.3678404
Reference43 articles.
1. Design and Implementation of a Tertiary Institution Web-Based Student Complaint Management System
2. Al-Hunaiyyan A .Al-Sharhan S. & Alhajri R.(2020). Prospects and Challenges of learning Management Systems in Higher Education. Volume.11 No.12. DOI:10.14569/IJACSA.2020.0111209. https://www.researchgate.net/publication/348271407_Prospects_and_Challenges_of_Learning_Management_Systems_in_Higher_Education
3. Al-Hunaiyyan. A. Al-Sharhan S. & Alhajri R.(2020). Prospects and Challenges of Learning Management Systems in higher education. DOI: 10.14569/IJACSA.2020.0111209
4. Alsalem,G.M,. & Doush,I.A. (2018). Access Education: What is needed to have Accessible Higher for Students with Disabilities in Jordan?. Vol.33,No.3.
5. Complaints-handling processes and organisational benefits: An ISO 10002-based investigation
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