How Do Users Interact with AI Features in the Workplace? Understanding the AI Feature User Journey in Enterprise

Author:

Hanses Sarah1,Wang Jennifer1

Affiliation:

1. Microsoft, United States

Publisher

ACM

Reference14 articles.

1. Tara Balakrishnan , Michael Chui , Nicolaus Henke . 2020 . Global Survey: The State of AI in 2020 | McKinsey. https://www.mckinsey.com/business-functions/mckinsey-analytics/our-insights/global-survey-the-state-of-ai-in-2020 Tara Balakrishnan, Michael Chui, Nicolaus Henke. 2020. Global Survey: The State of AI in 2020 | McKinsey. https://www.mckinsey.com/business-functions/mckinsey-analytics/our-insights/global-survey-the-state-of-ai-in-2020

2. Mordor Intelligence. 2020. Enterprise AI Market - Growth Trends Covid-19 Impact and Forecasts (2021-2026). https://www.mordorintelligence.com/industry-reports/enterprise-ai-market Mordor Intelligence. 2020. Enterprise AI Market - Growth Trends Covid-19 Impact and Forecasts (2021-2026). https://www.mordorintelligence.com/industry-reports/enterprise-ai-market

3. Christine Rzepka , Benedikt Berger . 2018 User Interactions with AI-enabled Systems: A Systematic Review of IS research . In International Conference on Information Systems (ICIS ’18) , San Francisco, CA, USA, 17 pages. https://www.researchgate.net/publication/329269262_User_Interaction_with_AI-enabled_Systems_A_Systematic_Review_of_IS_Research Christine Rzepka, Benedikt Berger. 2018 User Interactions with AI-enabled Systems: A Systematic Review of IS research. In International Conference on Information Systems (ICIS ’18), San Francisco, CA, USA, 17 pages. https://www.researchgate.net/publication/329269262_User_Interaction_with_AI-enabled_Systems_A_Systematic_Review_of_IS_Research

4. Re-examining Whether, Why, and How Human-AI Interaction Is Uniquely Difficult to Design

5. Who needs to know what, when?: Broadening the Explainable AI (XAI) Design Space by Looking at Explanations Across the AI Lifecycle

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1. Features of Persuasive AI in the Workplace;Communications in Computer and Information Science;2023-12-12

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