Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users-Reference-Cited by-同舟云学术

Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users

Published:2022-04-27 Issue: Volume: Page:
ISSN:
Container-title:CHI Conference on Human Factors in Computing Systems Extended Abstracts
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Author:

Lallemand Carine¹,Lauret Jessie²,Drouet Luce³

Affiliation:

1. Department of Industrial Design, Eindhoven University of Technology, Netherlands and Human-Computer Interaction research group, University of Luxembourg, Luxembourg

2. Department of Industrial Design, Eindhoven University of Technology, Netherlands

3. Human-Computer Interaction research group, University of Luxembourg, Luxembourg

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3491101.3519630

Reference24 articles.

1. Adaptive Path . 2013. Adaptive Path's Guide to Experience Mapping . San Francisco, USA. Adaptive Path. 2013. Adaptive Path's Guide to Experience Mapping. San Francisco, USA.

2. An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences?

3. Personalization in cultural heritage: the road travelled and the one ahead

4. Designing interactive systems to encourage empathy between users

5. Luce Drouet , Kerstin Bongard-Blanchy , Vincent Koenig , and Carine Lallemand . 2022 . Empathy in Design Scale: Development and Initial Insights. Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems (CHI EA ’22) . DOI:10.1145/3491101.3519848 10.1145/3491101.3519848 Luce Drouet, Kerstin Bongard-Blanchy, Vincent Koenig, and Carine Lallemand. 2022. Empathy in Design Scale: Development and Initial Insights. Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems (CHI EA ’22). DOI:10.1145/3491101.3519848

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