Who learns what from the new human-computer interaction

Abstract

A new human-computer interaction (HCI) in which narrow-form interaction with devices more seamlessly serves broader-form interaction among people and organizations, especially over the Web, marks an important phase of the information revolution of recent decades. Four forms of broad computer-mediated interaction are identified: informational, cooperational, transactional, and social. Who learns what from the new HCI varies significantly across forms. In addition to the parties to the interactions, third parties that facilitate them learn too, amplifying the overall process. The perspective of the new HCI provides a promising foundation for guiding and potentially uniting future information systems research.