MoCCA

Abstract

The Mobile Communication and Computing Architecture (MoCCA) was built to support field-based teams of service engineers to collaborate autonomously and perform their activities in an on-the-move working environment. There is no physical contact among the members of a group of geographically distributed mobile field service engineers (FSEs) to share/build corporate memory. The challenge was to provide a system that allowed the FSEs to access information and advice from other FSEs while on customer sites and while commuting between sites. This novel wearable computer architecture can support collaborative multimedia: on-the move networking for high-tech equipment maintenance using voice bulletin boards, video clips, and access to maintenance databases. Synchronous and asynchronous collaboration are supported for both voice and digitized information.