1. Managing evaluation goals for training
2. Lewis C. and Norman D. Designing for Error Readings in Human-Computer Interaction: Toward the Year 2000 Morgan Kaufmann Publishers Inc. (1995) 686- 697. Lewis C. and Norman D. Designing for Error Readings in Human-Computer Interaction: Toward the Year 2000 Morgan Kaufmann Publishers Inc. (1995) 686- 697.
3. Lowgren J. and Stolterman E. Design Methodology and Design Practice Interactions Jan-Feb (1999) 13-20. 10.1145/291224.291233 Lowgren J. and Stolterman E. Design Methodology and Design Practice Interactions Jan-Feb (1999) 13-20. 10.1145/291224.291233
4. The assessment of end-user training needs