Identifying design principles for proactive services through systematically understanding the reactivity-proactivity spectrum

Author:

Erlenheim Regina1,Draheim Dirk1,Taveter Kuldar2

Affiliation:

1. Tallinn University of Technology, Estonia

2. University of Tartu, Estonia

Publisher

ACM

Reference39 articles.

1. Proactive e-Governance: Flipping the Service Delivery Model from Pull to Push in Taiwan;Linders D.;Government Information Quarterly (35:4),2015

2. Benchmarking e-Government Policy within the e-Europe Programme;Wauters P.;Aslib Journal of Information Management (58:5),2006

3. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

4. Rogers E. M. 1995. Diffusion of Innovations (4th edition) New York: Free Press. Rogers E. M. 1995. Diffusion of Innovations (4th edition) New York: Free Press.

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1. Proactivity, Reactivity and Interactivity in Library Activities;Bibliotekovedenie [Russian Journal of Library Science];2024-04-25

2. Proactivity in digital public services: A conceptual analysis;Government Information Quarterly;2023-06

3. A taxonomy for proactive public services;Government Information Quarterly;2023-01

4. Untangling the Relationship Between Public Service Automation and No-Stop Government;Lecture Notes in Computer Science;2023

5. How HCI Adopts Service Design;CHI Conference on Human Factors in Computing Systems;2022-04-29

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