Affiliation:
1. Tilburg University, The Netherlands
Abstract
Community Question Answering websites (CQA) offer a new opportunity for users to provide, search and share knowledge. Although the idea of receiving a direct, targeted response to a question sounds very attractive, the quality of the question itself can have an important effect on the likelihood of getting useful answers. High quality questions improve the CQA experience and therefore it is essential for CQA forums to better understand what characterizes questions that are more appealing for the forum community. In this survey, we review existing research on question quality in CQA websites. We discuss the possible measures of question quality and the question features that have been shown to influence question quality.
Publisher
Association for Computing Machinery (ACM)
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